Student Services & Dormitory Specialist

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Date posted

9 Jan 2026

Deadline

31 Jan 2026

Salary

Commensurate with experience

Employment type

Full-Time

Location

Hanoi

Division

Academic Administration

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ABOUT VINUNIVERSITY

VinUniversity (VinUni) stands as Vietnam's pioneering private, non-profit institution modeled after global educational standards. By merging international excellence with local cultural nuances, VinUni aims to revolutionize higher education and attain global recognition.

The university has forged strategic alliances with prestigious institutions such as Cornell University and the University of Pennsylvania—underscoring our dedication to superior education, innovative research, and meaningful global impact. Our comprehensive structure encompasses Colleges of Arts & Sciences, Business & Management, Engineering & Computer Science, and Health Sciences.

Founded by Vingroup, Vietnam's leading private conglomerate renowned for its substantial market presence, VinUni leverages Vingroup's expertise across diverse sectors including technology, real estate, infrastructure, green energy, and social enterprises.

In September 2026, VinUni achieved the remarkable distinction of being the world's youngest university to earn QS 5 stars across nine key categories. Recognized by UNESCO as the inaugural University Chair focusing on Environmental Leadership, Cultural Heritage, and Biodiversity, our mission continues to expand.

Our vision involves establishing a premier student affairs framework that delivers unparalleled experiences for learners and families alike. We seek a dedicated STUDENT SERVICES & DORMITORY SPECIALIST who harmonizes professional rigor with energetic leadership to cultivate vibrant campus life.

The ideal candidate will maintain round-the-clock dormitory operations, serve as a responsive liaison, and champion student engagement initiatives while upholding institutional values.

Key responsibilities include overseeing facility maintenance, coordinating resident activities, managing shift schedules, and ensuring compliance with university policies. Candidates should demonstrate strong organizational abilities, effective communication, and adaptability to dynamic environments.

POSITION RESPONSIBILITIES

Dormitory Operations: (70% - Core Functions)

• Act as primary contact for student concerns encompassing security, safety, and maintenance matters.
• Manage room allocations, facilitate move-ins, and mediate conflicts within residential settings.
• Collaborate with law enforcement for official documentation processes.

• Develop annual communication plans and organize events promoting community spirit.

• Supervise Resident Assistants, liaise with Faculty-in-Residence teams, and coordinate facility upkeep.

Student Support Services: (30%)

• Process accommodation requests through Outlook and oversee task prioritization using Salesforce tools.

• Enforce behavioral codes, maintain confidential incident records, and guide students through resolution procedures.

• Participate in university-wide initiatives and support departmental functions as directed.

SPECIAL BENEFITS

Receive complimentary high-quality dormitory accommodation featuring utilities included—a globally competitive housing solution without rental or transit costs.

EDUCATION AND COMPETENCIES

• Bachelor’s degree in Education, Business, Hospitality, or related disciplines.
• Experience managing residential properties or service operations, preferably within academic contexts.
• Proven leadership, coordination, and multitasking capabilities.
• Availability for evening or weekend shifts as operational demands require.
• Engaging communicator skilled in public speaking and student engagement.
• Adaptable learner committed to ongoing professional growth.
• Empathetic, respectful, and resilient under pressure.
• Fluent in both English and Vietnamese.

COMPENSATION

Competitive salary aligned with international benchmarks and individual qualifications.

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